Page 138 - Vas DMC Europe & Balkan Catalogue

Terms

& Conditions

1. Preamble 3.2. The staff of the agency is obliged to explain the procedure
1.1. Vas Tour (hereinafter “the agency - DMC”) offers vacations to be followed in order for the tour to take place, according to
all year long. The agency operates with highly qualified staff the client’s request. One of the procedures is also the preparing
and a long experience in the service field. of the documents that the client must present to the agency.
1.2. The agency operates with a network composed of 750 3.3. The staff of the agency is obliged to answer in the best
member agencies based in Albania, Austria, Kosovo, Macedonia, possible way to the needs of the client regarding the reservation
Hungary and Mexico and offers accommodation in more than of the hotel, the transportation etc. If the client has chosen one
200,000 hotels worldwide. of the packages prepared by the agency, the staff will answer
1.3. The agency offers its services 24 hours a day, 7 days a only for the hotel and transportation set in the package.
week. The offices’ working hours are open from Monday to 3.4. If the request is made within the limits set in this
Friday, from 09:00 am to 06:00 pm. agreement, the staff of the agency is obliged to enable a change
in the accommodation according to the requests of the client. If
2. Definitions this change comprises a financial cost, this cost is to be borne by
2.1. In this agreement, the following terms will be explained as: the client.
2.1.1. Agency: Registered legal entity which offers, finds and 3.5. If the request is made within the limits set in this
makes possible touristic travel, travel tickets of different types agreement, the staff of the agency is obliged to enable a change
of transportation and tickets to sport, music and showbiz in the transportation according to the requests of the client. If
events, in exchange of a fee. this change comprises a financial cost, this cost is to be borne by
2.1.2. Reservation or booking: the act of ordering or guarding a the client.
product like travel, accommodation or package tour. This is done 3.6. The agency declares to be responsible for every offer made
by the agency, with a request from the client. public in the online page www.travelvas.com, in the brochures
2.1.3. Reservation or booking is done through the online page and catalogs produced by the agency and for every offer
www.travelvas.com, through the contact with one of the offices advertised by the staff of the agency.
of the agency or through the contact with one of the members 3.7. The agency is not responsible for the condition of the hotel
of the agency. rooms if they are not in the condition in which they appear in
2.1.4. Confirmation: the official hotel online page or for the actions and behavior of
a) The verification of the availability of a reservation or booking, the hotel staff in the destination chosen by the client.
or 3.8. The agency is not responsible for the cancellation of the
b) the final agreement by the means of which the client tour in case of major force, natural causes, people’s protest or
liquidates the obligations toward the agency and the agency declaration of war in the destination chosen by the client and
guards with a final act the reservation or booking of the client. for every accident that happens as a result of these causes.
2.1.5. Hotel: An establishment or a connected group of The solution will be achieved with an agreement between the
establishments, independent from any other construction, with agency and the client.
no fewer than 6 rooms, within a single piece of land, in which 3.9. The agency is not responsible for the damage or loss of
accommodation, complementary services and commodity are luggage or personal items in the plane, airport, port, ship or
offered for the public by a qualified staff. hotel.
2.1.6. Reimbursement: The amount of money the agency is 3.10. The agency is responsible for the damage or loss of
obliged to return to the client in case of nonfulfillment of the luggage or personal items in the means of transportation
agreement on the part of the agency without any reasonable offered by the agency for the transportation of the client from
cause or if the reasons stated in this document are present. and to the airport or port or for the city tour.
2.1.7. Package tour: The prepared combination of services,
which is sold or offered for sale and which covers a period 4. Rights of the agency
of time longer than 24 hours or which includes one night 4.1. The agency reserves the right to ask every necessary
of accommodation. The package tour includes two or more document for the realization and the reservation of the tour.
components such as: 4.2. The agency reserves the right to receive, in the way set in
a) Transportation this agreement, every payment that the client owes.
b) Accommodation 4.3. The agency reserves the right to cancel a reservation if the
c) Other touristic services, independent from the transportation client does not liquidate all payments as set in this agreement.
and accommodation. These services constitute a considerable 4.4. In case of cancellation, the agency reserves the right to
amount of the package and they are included in the prepared withhold from the amount paid by the client, expenses and
combination and are billed or invoiced separately. commissions which are made prior to the cancellation.

3. Obligations of the agency 5. Obligations of the client
3.1. The staff of the agency is obliged to explain all offers for 5.1. The client is obliged to liquidate all payments according to
which the client has expressed an interest. The staff, within the this agreement.
opening hours and in the way set in this agreement, is obliged 5.2. The client is obliged to be present at the departure in the
to answer all questions and requests of the client. time and day set by the agency.