Page 139 - Vas DMC Europe & Balkan Catalogue

5.3. The client is obliged to give the exact number of the client.
participants in the tour if the client is responsible for the group. 8.2.3. Charges for children vary according to the policies of the
5.4. The client is obliged to declare if animals are to participate hotel. The agency is not responsible for these charges and for
in the tour. the variations in the price.
5.5. The client is obliged to declare if underage people are 8.3. The whole amount of the payment is to be liquidated by the
to participate in the tour. Underage people that travel in the time the reservation is made. In agreement with the agency, the
presence of other people are to take a proxy by both the payment will be liquidated 50% by the time the reservation is
parents. made and 50% will be liquidated 14 days prior to the departure
day. In case of delay in the payment, the agency reserves the
6. Rights of the client right to cancel the reservation. In different periods of time
6.1. The client has the right to profit by the offer made by the during a year, the agency reserves the right to change the
agency, according to the data given by the staff. deadline of 14 days.
6.2. The client has the right to ask all information on the tour. 8.4. The reimbursement in case of a change of the package
This is to be done during the opening hours of the agency and 8.5. Bank fee
according to the terms set in this agreement. 8.5.1. When payment is made via credit card, the fee is paid by
6.3. The client has the right to ask for a reimbursement in the agency.
case of cancellation of the tour, change in the hotel or the 8.5.2. When payment is made with a card in the office of the
transportation or in case of nonfulfillment of the agreement on agency, there is no fee to be paid by the parties.
the part of the agency without any reasonable cause or if the 8.5.3. When payment is made by cash, there is no fee to be paid
reasons stated in this document are present. by the parties.
8.6. Liquidation of the price is to be made via the following
7. Deadlines procedures:
7.1. The deadline for a reservation or booking is at least 14 days 8.6.1. Cash in the agency office or in the offices of member
prior to the date set for the tour. The agency is not responsible offices.
if, even within this deadline, there are no vacancies in the hotel 8.6.2. Via credit card Visa or MasterCard, accompanied with an
or in the means of transportation. authorization form, a copy of the passport and the necessary
7.2. Cancellation deadline data of the card, including the three digit code sent by fax if the
7.2.1. If the reservation or booking of the client is cancelled by client is not present in the office.
the client himself 21 days or more prior to the tour, the client 8.6.3. Via credit or debit card Visa, MasterCard, Visa Electron and
is reimbursed the full amount paid to the agency. The agency Maestro using our machine if the client is present in the office.
reserves the right to withhold from the amount paid by the 8.6.4. Via bank transfer. The details of the agency’s bank
client, expenses and commissions which are made prior to the account can be found here. In this case the client must send via
cancellation. Expenses include the bank fee when payment is fax or e-mail a copy of the invoice.
made via credit or debit card.
7.2.2. If the reservation or booking of the client is cancelled 9. Settling the disputes
by the client himself 10 to 20 days prior to the tour, the client 9.1. In case of a dispute, the agency will make every effort to
is to bear transfer fees and 50% of administration expenses. achieve a solution with a quick agreement with the client.
Expenses include the bank fee when payment is made via credit 9.2. The agency will ensure that every correspondence will be
or debit card. answered within the following period of time:
7.2.3. If the reservation or booking of the client is cancelled a) no later than 14 days from the receiving of the request of the
by the client himself 4 to 9 days prior to the tour, the client is client; and
to bear transfer fees and 70% of the administration expenses. b) no later than 28 days from the receiving of the request of the
Expenses include the bank fee when payment is made via credit client for a detailed answer.
or debit card.
7.2.4. If the reservation or booking of the client is cancelled by 10. Copyright
the client himself in less than 3 days prior to the tour, the client 10.1. Vas Tour declares that the online page www.travelvas.com,
will not profit any reimbursement. is property of the agency. The agency is responsible for each
7.2.5. If the client is not present or leaves the tour before material posted in the page.
the date set by the agency, the client will not profit any 10.2. Vas Tour declares that the information on the
reimbursement. accommodation and means of transportation is property of
7.3. Cancellation procedures In order for the cancellation to be the official online pages of said accommodation and means of
valid, the client must complete a required form found in the transportation.
offices of the agency. The client must be present personally or The information on www.travelvas.com is updated frequently.
be represented by a member of the group registered to travel The agency is not responsible if the information on the official
with the client. In this case, the client must call the agency to online page of the accommodation or means of transportation is
confirm the cancellation, while the representative of the group not accurate.
is still in the office. 10.3. Vas Tour declares that on the online pages of the agency
the only information posted is the information allowed to the
8. Price and payment public by the owners of the online pages of the accommodation
8.1. Setting the price: The price made public in the online page and means of transportation.
www.travelvas.com, or the price given by the staff of the agency The information is not documented personally by the staff of
is the final price of the offer or package. the agency.
8.2. Responsibility of the agency in case of change in price 10.4. Vas Tour declares that the agency does not own any
8.2.1. The agency is not responsible for the change in the final content cited in 10.3.
price if this change is made by the hotel, in case of an increase
in taxes to be paid in the destination and other impositions 11. Approval of the agreement
made by the EU or local authorities. 11.1. The approval of this agreement is made by the
8.2.2. The agency is not responsible for the change in the final shareholders of Vas Tour.
price in different periods of time during the year which are 11.2. Any change in this agreement is made by the shareholders
considered to be peak in tourism in the destination chosen by of Vas Tour.